Refund policy

Thank you for shopping with us. Since our products are custom-made, we follow a strict no-return and no-refund policy, except under specific conditions outlined below.

Order Cancellation

Orders can be canceled within 12 hours of placing the order.

Once the customization process has started, cancellations will not be accepted.

To request a cancellation, please use the chat system on our website or submit your request through the contact form on the Contact Us page.

Returns and Replacement

Due to the nature of personalized products, we do not accept returns unless the product is defective or damaged upon arrival.

Eligible Return or Replacement Conditions:

The product is damaged during transit.

There is a manufacturing defect in the customization or printing process.

The product delivered is different from the one ordered.

To be eligible for a return or replacement:

You must contact us within 24 hours of delivery.

A video of the unboxing process is required to validate any claim regarding damaged, defective, or incorrect products. The video must clearly show the package being opened and the issue with the product.

Once your claim is reviewed and approved, we will either replace the product or offer a refund if a replacement is not possible.

Refund Policy

Refunds are applicable only in the following situations:

We are unable to fulfill your order due to unforeseen circumstances.

Your order is canceled before the customization process begins.

A replacement is not possible for a defective or incorrect product.

Refunds, if approved, will be credited within 5-7 business days to the original payment method. Please note that banks and payment gateways may take additional time to reflect the amount in your account.

Non-Refundable and Non-Returnable Items

Custom photo albums and polaroids that have been successfully delivered without any defects or errors.

Orders canceled after the 12-hour window or after customization has started.

Products returned without prior approval or evidence of damage or defect.

Contact Us

If you encounter any issues with your order or need assistance with a return or refund request, please contact us through the chat system on our website or submit your query via the contact form on the Contact Us page.