Privacy policy

Last updated: March 28, 2025

This Privacy Policy describes how Oops! Gifted (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from oopsgifted.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Contact details including your name, address, and email address.

Order information including billing address, shipping address, and payment confirmation.

Account information including your username, password, and other security information.

Customer support information including information submitted through the chat system or contact form.

Photo Submission and Usage

When you place an order for a customized photo album or polaroid, we collect the photos you upload to fulfill your order. These photos are used exclusively for the purpose of creating your personalized product.

Data Retention and Deletion

Photos submitted by customers are stored securely and retained for up to 30 days after order completion to address any post-delivery concerns.

After this period, all uploaded photos are permanently deleted from our system to ensure your privacy.

Data Protection Measures

We implement strict security protocols to protect your photos and personal information.

Access to customer photos is limited to authorized personnel involved in the production and order fulfillment process.

Photos are never shared, sold, or used for any purpose other than fulfilling your order.

User Rights and Deletion Requests

If you wish to request the deletion of your photos or personal information before the automatic deletion period, you can do so by contacting us through the chat system on our website or submitting a request via the contact form. We will process such requests within 5-7 business days.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include:

Information about how you access and use our Site.

Device and browser information.

Network connection and IP address.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf. These may include:

Payment processors to process your payment information.

Shipping partners to facilitate order fulfillment and delivery.

Analytics and marketing partners to enhance your experience and offer relevant services.

Any information obtained from third parties is treated in accordance with this Privacy Policy.

How We Use Your Personal Information

We use the information collected for the following purposes:

Providing Products and Services: To fulfill your orders, process payments, and deliver your customized products.

Fulfilling Custom Orders: To use the photos you provide exclusively for creating your personalized photo albums and polaroids. Photos are securely stored and deleted after order completion.

Marketing and Advertising: To send promotional communications and improve your browsing experience.

Security and Fraud Prevention: To detect, investigate, or take action regarding possible fraudulent or malicious activity.

Communicating with You and Service Improvement: To respond to inquiries, provide customer support, and improve our services.

Cookies

We use Cookies and similar technologies to power and improve our Site and Services, analyze usage, and personalize your experience. To manage your cookie preferences, you can adjust your browser settings. Please note that disabling cookies may affect certain functionalities of the Services.

For more information on how Shopify uses cookies, see Shopify’s Cookie Policy.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties, including:

Vendors and service providers who perform services on our behalf (e.g., payment processing, data analytics, customer support, and order fulfillment).

Business and marketing partners to provide services and targeted advertising.

When required by law or to protect our legal rights.

Security and Retention of Your Information

We implement industry-standard security measures to protect your information. However, no system is 100% secure, and we cannot guarantee the security of transmitted data.

Photo Retention:

Photos are retained securely for up to 30 days after order fulfillment and are then permanently deleted.

If you wish to delete your photos before this period, you may request deletion through the chat system or contact form.

Your Rights

Depending on where you live, you may have certain rights regarding your personal information, including:

Right to Access / Know: Request access to the personal information we hold about you.

Right to Delete: Request deletion of your personal information, including submitted photos.

Right to Correct: Request corrections to inaccurate personal information.

Managing Communication Preferences: You may opt out of promotional emails at any time by using the unsubscribe option included in our emails.

To exercise any of these rights, please contact us through the available communication channels listed below.

Contact Us

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us through:

💬 Live Chat: Available on the bottom right corner of our website.

📩 Contact Form: Submit your queries via the Contact Us page.